Frequently Asked Questions
Find the answers you need, or contact our professional team for assistance
FAQ
- 01
What cameras and devices is ROCK CAM compatible with?
ROCK CAM supports multiple Canon DSLR cameras, including mainstream EOS series models. It's also compatible with most dye-sublimation printers and external flash units on the market. We provide a complete compatibility list to help you choose the best equipment combination.
- 02
Are AI features charged separately?
Yes, AI features use a Pay-As-You-Go pricing model. Every verified account receives 50 AI credits on email verification. Once free credits run out, a Base subscription is required to top up and continue using AI features. Each AI use is deducted from your credit balance based on feature type. View detailed pricing
- 03
Can I cancel after subscribing? What's the difference between monthly and yearly?
Monthly Base is $42.99/mo and Yearly Base is $329.99/yr (average $27.50/mo, 36% less than monthly). Both plans license 2 devices. No refunds are available during the subscription period, but you can disable auto-renewal anytime; charges stop after the current period ends.
- 04
Does the hardware package include a printer or camera?
Hardware packages include the photo booth enclosure, PC Panel, and one year of ROCK CAM software service, but do not include DSLR cameras, flash units, and printers. These devices need to be purchased separately - we provide detailed purchasing recommendations and compatibility lists.
- 05
Can it be used offline?
Basic photo and video functions can be used offline, but AI and QR Code features require an internet connection. We recommend maintaining internet connectivity for the best experience and full functionality.
- 06
How are software updates handled?
ROCK CAM automatically checks for and prompts software updates. All updates during the subscription period are free, including new features, bug fixes, and security updates. The update process is quick and simple, without affecting your normal operations.
- 07
What operating systems are supported?
The Windows app supports Windows 10 and above (Windows 11 recommended). RockCam for iOS supports iPhone and iPad, available on the App Store. macOS and Linux desktops are not currently supported.
- 08
How do I get technical support?
Subscribers enjoy full technical support services, including phone, email, and remote assistance. Our technical team responds quickly during business hours to ensure your equipment runs smoothly.
- 09
What are "Ad Slots" and how do I use them?
During AI processing, your screen can show custom MP4 videos or mini-games. Perfect for showing sponsor ads or keeping customers entertained. You can even sell these slots to sponsors for extra revenue.
- 10
Can I use RockCam without AI features?
Absolutely. The software is fully functional without AI. AI features are optional add-ons for creating extra "wow" moments.
- 11
I'm an event professional. Is RockCam reliable enough for live events?
RockCam ships as native apps (Windows and iOS), not a web app. It works offline (except for AI features) and has been used at 200+ events without crashes. Learn more about our professional features
Still have questions?
Our professional team is here to help - feel free to contact us