Question 1

What cameras and devices is ROCK CAM compatible with?

Accepted Answer

ROCK CAM supports multiple Canon DSLR cameras, including mainstream EOS series models. It's also compatible with most dye-sublimation printers and external flash units on the market. We provide a complete compatibility list to help you choose the best equipment combination.

Question 2

Are AI features charged separately?

Accepted Answer

Yes, AI features use a Pay-As-You-Go pricing model. Subscribers can top up credits and use all AI features, with each use charged based on function type: AI FaceSwap NT$6/use, AI Background Removal NT$3/use, AI Avatar Generation NT$6/use.

Question 3

Can I cancel after subscribing?

Accepted Answer

No refunds are available during the subscription period, but you can choose not to renew after it expires.

Question 4

Does the hardware package include a printer or camera?

Accepted Answer

Hardware packages include the photo booth enclosure, PC Panel, and one year of ROCK CAM software service, but do not include DSLR cameras, flash units, and printers. These devices need to be purchased separately - we provide detailed purchasing recommendations and compatibility lists.

Question 5

Can it be used offline?

Accepted Answer

Basic photo and video functions can be used offline, but AI and QR Code features require an internet connection. We recommend maintaining internet connectivity for the best experience and full functionality.

Question 6

How are software updates handled?

Accepted Answer

ROCK CAM automatically checks for and prompts software updates. All updates during the subscription period are free, including new features, bug fixes, and security updates. The update process is quick and simple, without affecting your normal operations.

Question 7

What operating systems are supported?

Accepted Answer

ROCK CAM currently supports Windows 10 and above. We recommend Windows 11 for optimal performance and compatibility. macOS and Linux are not currently supported.

Question 8

How do I get technical support?

Accepted Answer

Subscribers enjoy full technical support services, including phone, email, and remote assistance. Our technical team responds quickly during business hours to ensure your equipment runs smoothly.

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